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COVID-19 and Tornado Update


To our Families and Friends,

To say the past few weeks have brought on an inordinate amount of stress and hardship to this community would be an understatement. From the tornados that recently ripped through, destroying our homes and businesses, to now dealing with the uncertainty of the COVID-19 pandemic, this is such a challenging time for everyone involved. Having said that, we do want to reassure everyone that we are doing everything in our power to continue to serve our families and this wonderful community.

In regard to the recent tornado, as many of you may know, we sustained fairly significant damage to our main facility. Our on-site crematory facility, Partlow Cremation Center, was fortunately unharmed during the storms. Therefore, we are still able to provide cremation services at our own facility moving forward. Unfortunately, though, due to the damage to our main facility, and to ensure the safety of our guests, we will be unable to hold visitations or services at our location at this time. Although our main facility is temporarily unavailable for use, we are taking every step possible to ensure that our family is still able to serve yours in its time of need. We are very fortunate to announce that we have secured temporary locations to perform both our day-to-day operations, as well as hold visitation and services for our families. As far as our temporary daily office, we will be in The Partee House at 233 West Main Street, Lebanon, TN, just a mile away from our chapel. Our visitations and services will be held at The Heydel Center on the campus of Cumberland University, also within a mile of our chapel.

Although COVID-19 is affecting nearly every facet of our lives, this is especially true in regard to funerals and honoring those we’ve lost. The importance of gathering together to celebrate and mourn the loss a loved one can’t be overstated. It is at the very center of our being, to be surrounded by those we love in our darkest times, which is why the recent recommendation to social distance is such a difficult task, especially in the immediate aftermath of loss. Along with everyone in our profession, we are continually monitoring best practices set out by government officials, as well as the CDC, and are doing our best to follow this rapidly evolving situation. With regards to the most recent recommendations received, we are encouraging smaller gatherings of close family and friends at both visitations and services. Though we are recommending these smaller gatherings at this time, we will continue to provide the same level of compassion and service to our families and in no way wish to lessen the remembrance and celebration of those lost. Along with this recommendation, we want to assure you that we are taking every step possible to protect the health, safety and wellbeing of our community, as well as the families we serve:

  • If your loved one passes at his or her residence, our staff will have available proper protection, including gloves and masks, to ensure you and your families’ safety.
  • If you or your family would feel more comfortable staying within the comfort of your home, we will offer in-home, as well as over the phone, arrangement conferences.
  • We as a staff will personally continue to ensure proper handwashing techniques and will provide hand sanitizing stations at both our office as well as our visitations and services.
  • We are taking extra precautions to ensure proper cleaning and disinfecting at both of our new temporary locations, including wiping down common surfaces regularly used, as well as having a cleaning crew come in both before and after visitations and services at The Heydel Center.

We want to apologize ahead of time for any inconvenience that may occur due to the tornado damage sustained or the policies in place for the COVID-19 pandemic. We are so thankful for your understanding during this time and for all the love and support we continue to feel from this community. We want to make sure and extend a sincere thank you to both Paul Stumb and the entire Cumberland University staff, as well as our friends at Ligon & Bobo Funeral Home. Without both of their amazing love and support, we would be unable to provide the same dedicated service we have to this community for over 40 years. Our motto has always been “Dedicated to Those We Serve” and we hope that we will be able to continue to exemplify these words during these uncertain times we are all experiencing.

Sincerely,

The Partlow Funeral Chapel Family



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